Digital Operations Specialists: E-Commerce | Christopher Kimball’s Milk Street

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Digital Operations Specialists: E-Commerce

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About Us:

Christopher Kimball's Milk Street is a multimedia located in downtown Boston — at 177 Milk Street — and is home to our magazine's editorial offices and our cooking school. From our acclaimed television show and bestselling cookbooks to our award-winning magazine and curated e-commerce store, we're dedicated to empowering home cooks with the tools and inspiration they need to change the way they cook and make cooking fun.

The Role:

This role is responsible for overseeing content across various e-commerce channels, with a primary focus on Shopify, Amazon, and Meta Shopping platforms. In this role you will focus on creating and managing products and their landing pages across our e-commerce platforms. This includes store merchandising, user experience, product descriptions, uploading & optimizing photo content, and aligning promotions with curated landing pages. This role requires working collaboratively with cross-functional teams, identifying, prioritizing, and implementing e-commerce initiatives to support business goals with a strong focus on customer experience, incremental revenue, and conversion.


  • E-Commerce Merchandising: Oversee store merchandising and strategy, add new merchandise and ensure a seamless user experience
  • E-commerce Management: Overseeing the day-to-day operations of our e-commerce platform and updates
  • Multi-Channel Management: Oversee the unique best practices of each core channel, such as Meta, Amazon and TikTok, to ensure compliance and optimal performance across all platforms
  • Store Maintenance: Proactively detect and report any store-related issues, conduct research and collaborate on effective resolutions with the team
  • Reporting and Analytics: Analyze and report on store metrics, use data to inform future decisions
  • Cross-Functional Teamwork: Collaborate with marketing teams (email, paid social, etc.), editorial departments, product buyers, and other stakeholders to maintain consistency across the organization.
  • Communication: Maintain open communication channels with the team, promptly addressing any issues or concerns that may arise
  • Proactive Approach: A proactive mindset, consistently seeking opportunities to enhance processes and drive improvements within the team and on the store.


  • E-commerce Experience: 1-2 years experience working in e-commerce or retail environments, preferably within the food and culinary industry, would be advantageous.
  • Shopify Plus Expertise: Must be proficient in Shopify management, including managing product listings, merchandising and regular maintenance, and working with 3rd party apps. Experience with Shopify 2.0, ReCharge, and Rebuy preferred.
  • Multi-Channel Management: Experience with third party e-commerce platforms such as Amazon, Meta and TikTok, as well as maintenance tools such as Feedonomics and Helium10
  • Organizational Skills: Exceptional organizational and project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects with moving deadlines in a fast-paced environment.
  • Content Management Skills: Proven experience in content management with an eye for detail and aesthetics. Familiarity with SEO best practices are highly desirable.
  • Project Execution: Experience working on large-scale projects, ranging from website redesigns and integrations, with an ability to navigate complex tasks effectively and deliver clear feedback.
  • Analytical Mindset: Comfortable working with data analytics tools (Shopify and GA4) to understand website performance, user behavior, and identify opportunities. Proficiency in Excel is required.
  • Team Collaboration: Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams, including designers, developers, marketers, and vendors.
  • Email Marketing: Good working knowledge of email marketing is plus.


  • Advanced proficiency with Shopify Plus
  • Advanced proficiency in Excel
  • Experience with organizational tools, Airtable preferred
  • Hands-on experience with Digital Asset Management systems like PhotoShelter and AIR
  • Proficient understanding of Amazon Seller Central
  • In-depth familiarity with Meta, TikTok, and Google Commerce platforms


  • Salary range: $45-$50K
  • This is a full-time position based in Boston, MA. Milk Street offers Medical and Dental insurance, 401k, paid vacation, all major holidays off, Summer Fridays (Memorial Day-Labor Day), and much more.

We encourage and welcome qualified people of all backgrounds and identities to apply.
Christopher Kimball’s Milk Street is an equal opportunity employer. We offer paid vacation, major holidays off, half-day Fridays from Memorial Day to Labor Day and a competitive benefits package.